Accessibility Statement

Our Vivant Care website has been built taking best practice web accessibility guidelines into account. Our main objective is to implement real-world accessibility. 

We would be very grateful for your feedback on how accessible our website is for you so that we can keep improving it. If you find a problem or have any difficulties using our website, please  contact us using the details listed below. 

This website is run by JBI Digital. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts 
  • zoom in up to 300% without the text spilling off the screen 
  • navigate most of the website using just a keyboard 
  • navigate most of the website using speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

 We’ve also made the website text as simple as possible to understand.  

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible is this website? 

We plan to perform a full WCAG 2.2 AA audit later on this year to identify any potential accessibility compliance issues. However, we are aware of a few advisory areas of improvement: 

  • Use of italic text 
  • Use of different styles on individual pages and in sites 

Feedback and contact information 

If you need information on this website in a different format, like accessible PDF, large print, easy read, audio recording or braille, please email careandprsupport@sanctuary.co.uk  

Reporting accessibility problems with this website 

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please email online.marketing@sanctuary.co.uk.  

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Preparation of this accessibility statement 

This statement was prepared on 26 June 2024.